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ROI of CX

Rachael McBrearty presentation at October 20, 2021 …

Meetings, Metricsmeetings metrics
LeanData Metrics

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Metricsmetrics
Road to Recovery: Economy Update from Mark Zandi

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Meetingsmeetings
October 20, 2021 Meeting Deck

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Meetingsmeetings
Metrics Research Report Out: October 2021 Meeting

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Metricsmetrics
Customer Value Assessment for Ease of Doing Business

The focus of Customer Value is on helping your customers realize and document business outcomes. …

Frameworksframeworks
Customer Performance Framework

The Customer Performance Framework is organized around 7 key objectives of the firm’s customer strategy. Those …

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Customer Strategy Capabilities/Objectives

The 7 core objectives for every customer strategy, with enabling …

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