Selected Articles

2021 Global Report: The State of New-Business Building
McKinsey & Company: Lilli Beard, Markus Berger de Leon, Shaun Collins, Bhavna Devani, Ralf Dreischmeier, Will Fairbairn, Nate Janewit, Thomas Lambeck, Ari Libarikian, Derek Schatz, Upasana Unni, and Belkis Vasquez-McCall
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‘Great Attrition’ or ‘Great Attraction’? The choice is yours
McKinsey & Company: Aaron De Smet, Bonnie Dowling, Marino Mugayar-Baldocchi, and Bill Schaninger
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The CEO agenda in 2022: Harnessing the potential of growth jolts
McKinsey & Company: Anu Madgavkar, Asutosh Padhi, and Sven Smit
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The 2022 state of CX report
Customer Experience Update
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